Shipping
Shipping
List of countries we deliver to and shipping rates that apply.
We ship WORLDWIDE and following are the rates:
- Domestic Shipping within United Arab Emirates is Free for orders over 500 AED.
- Domestic Return shipping within United Arab Emirates is 50 AED.
- Express International Shipping starting from $19.99 USD (the varies based on location).
- Express International Return Shipping is $29.99 USD or you can use a courier of your choice.
- Domestic Orders placed before 5pm Monday – Thursday are delivered next day. Orders placed Friday – Sunday will be delivered on Monday. Orders shipped from our international warehouse can take up 7 business days.
- International Orders generally takes 3-5 business days to be delivered, it might be longer if there’s a public holiday or natural disaster around the time order is placed.
- Preorders will ship on the given date in product description, please expect an addition 7 business days for the order to be delivered.
- If your order includes both ready to ship and pre-ordered items, the full order will be shipped on the available date of the pre-ordered item; unless specified in the note section at checkout or via email to ship separately. Please note there is an additional shipping charge if you wish to ship separately.
- You will receive a shipping confirmation by email that will include a unique tracking number that you can use to track your parcel. You can also log in to your account to obtain this information.
- Customs and import charges are included in the price of shipping for most (not all) countries. If for some reason, your parcel is being held at customs please contact our Customer Service for assistance.
- All deliveries require a signature upon receipt of parcel. If you instruct the courier to do otherwise, Mina Roe will not be held responsible for lost or stolen items.
- Always check the parcel is in good condition before accepting receipt of your delivery. Do not accept receipt of the parcel, if it turns out to have been damaged during transportation. The parcel will then be returned to us, and we will exchange or refund you the full amount of your order.
- Please take the time to review our Return’s Policy before placing your order.
- Track your order at anytime with our real-time tracker. Tracking numbers will be automatically sent to your email once your order has shipped; it can be also be found by logging in to your account.