Returns

Step by step: How to do a return?

  1. Please take the time to review our Return’s, Refund and Store Credit Policies below.
  2. Please note: All items must be returned in the unworn/ undamaged condition it was received. All tags should still be attached and the security vine should not be tampered with or removed.
  3. To start the process of your return, please complete a Returns Form by logging into My Account; this will inform you of your order’s eligibility.
  4. Once approved, you will receive an email with all the necessary information.
  5. Follow the instructions included in the return’s confirmation email.
  6. There are 2 options for return, option 1: you can process the return through our website with Fed Ex for 36 AED (domestic return) or $29.99 (international return) – option 2: or you can return it with a courier/ post office of your choice.
  7. Option 1 is not available to all countries, please contact our customer service team for more information.
  8. If you choose option 2 of returning through your post office or a courier of your choice, we highly recommend using one that provides a tracking number. Mina Roe will not be held responsible for lost returns.
  9. Regardless of your return method, please complete the Return Note attached to your invoice and place it inside the box. This is important for us to identify who the return is from.
  10. All claims must be filed within 7 days upon receiving your parcel and returned within 30 days of the date you received the item.

Return’s Policy

  1. All reduced priced items are final sale and not eligible for return.
  2. We only accept unworn/ undamaged items with all tags and security vine still attached.
  3. We will not accept your return if any of the tags or labels have been removed or tampered with. No exceptions!
  4. All claims must be filed within 7 days upon receiving your parcel and returned within 30 days of the date you received the item.
  5. Returns, Refunds, Store Credit and Exchanges are granted based on the discretion of our highly trained Customer Service Team.
  6. Store Credits are valid for 12 months.
  7. If we do not have the new size you would like to exchange your merchandise for, you may be eligible for a refund or store credit.
  8. We inspect all items before shipping. However, if you experience defects to an item bought in our online store: please make sure to file your claim within the first 48 hours upon receiving your parcel and ship using our pre-paid label before the given expiration date.
  9. Defect claims filed after 48 hours can be returned within 30 days but will not be eligible for a prepaid label.
  10. If you were sent the wrong item: please contact our customer service team, print pre-paid label and return original parcel with Return Note. Once we are notified by courier that the item has been shipped, we will immediately dispatch the replacement.
  11. If given a pre-paid label, please print and ship prior to the given expiration date. If label expires, you will be responsible for paying to return the item.
  12. All unworn/ undamaged items included in any of our Baby Shower Collections are eligible for exchange only.
  13. We do not accept returns on orders that were placed with the intention of being returned.
  14. Please take care when trying garments on as we do not accept items that are marked with make-up, deodorant, spray tan, fragrance etc or damaged in any way.
  15. If item is returned worn or damaged, refund or exchange will be forfeited and you will be responsible for the shipping fee to send the item back to you.
  16. We ship all returns after the original item has been received and inspected for damages. If you would like your replacement to be sent next day, you will be given the option of placing a new order that is eligible for a full refund once we receive the original.

Refund and Store Credit Policy

  1. Refunds are issued after your returned item has been received and has cleared our inspection process. We inspect all returned items for damages, this includes removal of original tags and security vines.
  2. The time it takes for you to receive your refund depends on your payment method and card provider. Typically refunds through PayPal are received immediately and refunds through credit cards take up to 14 days to reflect in your account.
  3. Shipping fees are non-refundable. If we shipped you an exchanged item and you return it, that shipping cost will also be deducted from your refund.
  4. Items not eligible for refunds: Baby Shower Collection, Sale items, Items received after the 30 days of delivery date, damaged items.
  5. Store credits are valid for 12 months and can be used to purchase anything in our store.
  6. Store credits cannot be transferred from one customer to another.
  7. Please keep your store credit code safe, we are not responsible if your store credit is lost or stolen.
  • For additional information on Shipping and Returns, please contact us [email protected]